Add funds and understand usage charges
Calls, texts, email, and phone numbers are billed from a prepaid balance, separate from your $9 monthly subscription. Here is how that balance works.
How long it takes
About 3 minutes
What you'll need
- A payment method on file
Two separate charges
Your $9 a month Inbox subscription is billed on its own schedule to the card you used at checkout. Usage, like calls, texts, a phone number, and outgoing email, is billed separately from a prepaid balance inside your account. One doesn't affect the other.
Current usage rates
| Item | Price | Unit |
|---|---|---|
| Local business phone number | $2.50 | per month |
| Outbound calls | $0.035 | per minute |
| Inbound calls | $0.025 | per minute |
| Call recording | $0.005 | per minute |
| Text messages (SMS) | $0.015 | per segment, sent or received |
| Picture messages (MMS) sent | $0.045 | per message |
| Picture messages (MMS) received | $0.035 | per message |
| Email sent from your account | $1.50 | per 1,000 emails |
These rates can change; the pricing page always shows the current numbers.
Add funds
- Open Settings, then Billing, and find your usage balance.
- Click Add Funds, enter an amount, and confirm with the payment method on file.
Turn on auto recharge
Rather than topping up by hand, you can set a threshold: when your balance drops below that amount, it automatically recharges by a set amount so you don't run out mid-job.
- In the same Billing area, find Auto Recharge.
- Set a threshold (the balance that triggers a recharge) and a recharge amount, then save.
See what you've used
Your Billing area also shows a usage history, broken down by item (calls, texts, email, and so on), so you can see exactly what you're being charged for.
If it doesn't work
Charged more than expected? Check the usage breakdown first; a spike usually traces back to a specific day or feature, like a longer-than-usual call or a batch of texts. Email us if the numbers still don't add up.
Payment didn't go through? Confirm your card on file hasn't expired, then try adding funds again.
Still stuck? Email sam@ringvance.com and tell us what step you're on. Sam answers first, and a person steps in when needed.
Still stuck? Email sam@ringvance.com. Sam, our AI support assistant, answers first and a person steps in when needed. We reply within 1 business day.