Help center
Short, numbered guides for setting up and running your Ringvance account. Every guide says what you'll need, how long it takes, and what to do if a step doesn't work.
Getting started
Log in for the first time and set your password
Open your welcome email, set a password, and sign in for the first time.
About 2 minutes
Add your business details and logo
Add your business name, address, and a logo so your account looks like your shop.
About 5 minutes
Install the mobile app
Install the free LeadConnector app and log in with your Ringvance login.
About 3 minutes
Phone and texting
Get a local phone number and forward your existing line
Add a local number and forward your current business line to it.
About 10 minutes
Register for texting (A2P 10DLC)
What texting registration needs, the opt-in page and answers we prepare, and what it costs.
10 minutes to complete, a few days for carrier approval
Channels
Contacts and pipeline
Account and billing
Add funds and understand usage charges
How the prepaid usage balance works, and how to keep it funded.
About 3 minutes
Add a teammate
Give a teammate their own login instead of sharing yours.
About 3 minutes
Cancel or get a full data export
How to cancel and how to get a full export of your contacts and messages.
About 2 minutes to cancel; data export can take up to 2 business days
Can't find what you're looking for? Email sam@ringvance.com. Sam, our AI support assistant, answers first and a person steps in when needed.