Ringvance
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Account and billing

Cancel or get a full data export

Cancel anytime, no annual contract. Here is how to cancel and how to get your contacts and conversation history before or after you do.

How long it takes

About 2 minutes to cancel; data export can take up to 2 business days

What you'll need

  • Nothing extra, just your login

Cancel

There's no annual contract and no retention call. Cancel whenever you want, and you're not charged again after your current billing period ends.

  1. Open Settings, then look for Billing.
  2. Look for a cancel or modify-subscription option and follow the prompts to confirm.
  3. If you can't find a cancel option there, email sam@ringvance.com and we'll cancel it for you.

Your card statement shows Noviqo LLC, the company that runs Ringvance.

Export your contacts yourself

As long as you can still log in, you can export your own contact list any time, whether or not you're cancelling:

  1. Open Contacts, select the contacts you want (or select all).
  2. Choose Export. A CSV file downloads to your device.

Get a full data export

A contact export doesn't include your conversation history. For a full export, contacts and conversation history together, email us and we'll send a private download link within 2 business days. The link works for 7 days, so download it promptly once it arrives.

Export what you need before you cancel if you can. Once your access ends, we can still put together a full export on request, but it's one more step than doing it yourself while you're still logged in.

What happens to your data after cancelling

  • You stop being charged for the subscription at the end of your current billing period.
  • We can still prepare a full export on request after cancellation; email us to ask.

If it doesn't work

Can't find the cancel option? Email sam@ringvance.com and a person will cancel it for you. Mention the email address on your account so we can find it quickly.

Need your data after you've already lost access? Email us; we can still send a full export.

Still stuck? Email sam@ringvance.com and tell us what step you're on. Sam answers first, and a person steps in when needed.

Still stuck? Email sam@ringvance.com. Sam, our AI support assistant, answers first and a person steps in when needed. We reply within 1 business day.