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Connect Facebook and Instagram messages

Bring Facebook Page messages and Instagram Direct messages into the same inbox as your texts and email.

How long it takes

About 5 minutes

What you'll need

  • Admin access to your business Facebook Page
  • Your Instagram account linked to that Facebook Page

Before you start

Your Instagram account needs to be linked to your Facebook Page first (Instagram's own setup, not Ringvance's). If you've ever managed Instagram messages from inside Facebook Page settings, this is probably already done. If you're not sure, do it from your Facebook Page's own settings before continuing: look for an option like "Linked accounts" and connect your Instagram account there.

Connect in Ringvance

  1. Open Settings, then Integrations.
  2. Click Connect under Facebook & Instagram.
  3. Log in to the Facebook account that manages your business Page, if prompted.
  4. Choose your business Page from the list. Make sure it's the Page that's linked to your Instagram account.
  5. Approve the connection, then click Sync (or a similarly labeled button) to pull in your existing conversations.

What happens after you connect

  • New Facebook Page messages land in your Ringvance inbox.
  • New Instagram Direct messages land in the same inbox, alongside your texts and email.
  • You can reply from Ringvance, and your reply shows up on Facebook or Instagram as coming from your Page.
You need to be an admin on the Facebook Page to connect it. If someone else manages your Page, ask them to either connect it or add you as an admin first.

If it doesn't work

Don't see your Page in the list? Confirm you're logged into the Facebook account that actually manages that Page, and that you have admin access to it.

Instagram messages aren't coming through, but Facebook ones are? Double-check that your Instagram account is linked to the same Facebook Page inside Facebook's own settings, then reconnect in Ringvance.

Connection shows an error or keeps disconnecting? Facebook sometimes requires you to reauthorize a connection after a password change or security review on their end. Try disconnecting and connecting again.

Still stuck? Email sam@ringvance.com and tell us what step you're on. Sam answers first, and a person steps in when needed.

Still stuck? Email sam@ringvance.com. Sam, our AI support assistant, answers first and a person steps in when needed. We reply within 1 business day.