Connect your email for two-way messages
Connect Gmail or Outlook so email replies show up in your Ringvance inbox alongside your texts and social messages.
How long it takes
About 3 minutes
What you'll need
- Your Gmail, Google Workspace, Outlook, or Microsoft 365 login
- Open your profile settings and look for Email (2-way sync).
- Choose Gmail (works for both a personal Gmail and a Google Workspace business email) or Outlook (works for Office 365, Outlook.com, and Microsoft 365).
- Click Connect next to the provider you picked.
- Sign in to that email account when prompted, and approve the permissions screen. This uses your email provider's own secure sign-in; Ringvance never sees or stores your email password.
- Confirm the connection shows as connected. Your email address now shows automatically in the "From" field when you send a message from your Ringvance inbox.
What happens after you connect
- Emails you send from your Ringvance inbox go out from your real email address.
- Replies, and new emails from your contacts, sync back into your Ringvance inbox automatically.
- Your contact's email conversation history stays in one thread alongside their texts and social messages.
If it doesn't work
Permission screen won't load, or sign-in fails? Try again in a different browser tab, and make sure pop-ups aren't blocked for the sign-in window.
Connected, but new emails aren't showing up? Give it a few minutes and refresh your inbox. If it's still not syncing after that, try disconnecting and reconnecting the email account.
Using a work email with strict IT policies? Some Google Workspace or Microsoft 365 admins block third-party app connections by default. Ask your IT admin to allow the connection if the permission screen gets blocked.
Still stuck? Email sam@ringvance.com and tell us what step you're on. Sam answers first, and a person steps in when needed.
Still stuck? Email sam@ringvance.com. Sam, our AI support assistant, answers first and a person steps in when needed. We reply within 1 business day.