Get a local phone number and forward your existing line

Part 1: get a local number

1. Open Settings, then Phone System, then the Phone numbers tab.
2. Click Add Number, choose your country, and use the filter to search by area code so your new number looks local to your customers.
3. Pick a number from the list and confirm the purchase. The number is $2.50 a month, billed from your prepaid usage balance (see "Add funds and understand usage charges" in this help center).
4. If this is the first phone number on your account, you may be asked to complete a quick one-time identity check before the purchase finishes. This only happens once per account.
5. Once purchased, the number appears in your Phone numbers list and is ready to receive calls and, once texting registration is approved, texts.

Part 2: forward your existing business line

If you want to keep answering on your current phone while every call also reaches Ringvance, forward your existing number to the new Ringvance number instead of switching customers over to a new number right away.

1. Decide whether you want all calls forwarded, or only calls that go unanswered (conditional forwarding, sometimes called "forward on no answer" or "forward on busy"). Most shops prefer conditional forwarding, so a call still rings on the phone in your hand first.
2. Open your phone's own settings (on an iPhone or Android, look under Phone settings or Call settings for "Call forwarding"), or check your carrier's app or account portal. Many carriers also support a short code dialed directly from the phone, such as a star code, for turning forwarding on or off.
3. Set the forwarding number to your new Ringvance number, and choose the condition (always, or no-answer/busy) you picked in step 1.
4. Call your old business number from a different phone to confirm the call reaches your Ringvance inbox the way you expect.

A word of caution

• Don't forward two numbers to each other (your old number to Ringvance, and Ringvance back to your old number). That creates a loop where the call never actually rings through.
• Test with a real call before you rely on forwarding for live customers.