Register for texting (A2P 10DLC)

What A2P 10DLC is, in plain terms

US mobile carriers require every business that sends texts through a platform like Ringvance to register first. This proves to the carriers that a real business is sending the texts, not a spammer. It's a one-time setup per business, not something you redo for every text.

Steps

1. Open Settings, then Phone System, then the Trust Center tab.
2. Under A2P Messaging (SMS), click Start Registration.
3. Answer whether your business has an EIN (a federal tax ID). This decides which path you take:
   • You have an EIN: enter your registered business name, EIN, address, and industry.
   • You don't have an EIN (sole proprietor): enter your own name or an unregistered business name, your industry, and a US or Canada mobile phone number that can receive a verification code by text. Don't include "LLC", "Inc", or similar in the name for this path, since it's meant for individuals and unregistered businesses.
4. Submit the brand registration. The carriers charge a one-time fee of $22.50 for most small shops, plus an ongoing campaign fee of $1.50 to $10.50 a month, passed through at the carrier's price.
5. Wait for carrier approval. This is a few days for most small businesses; you'll be able to send texts as soon as it's approved.

Use your ready-made opt-in page and answers

Carriers most often reject small businesses for three reasons: there is no website form where customers agree to texts, there is no privacy policy or SMS terms page that covers texting, or the sample messages don't name the business and don't say how to opt out. Ringvance sets up all three for you:

• A hosted opt-in page with your business name at ringvance.com/t/your-business: a short "Text us" form with an optional, unchecked texting consent box. Messages sent through it land in your Ringvance contacts.
• Your own privacy policy and SMS terms on that page, written for your business, stating that mobile numbers are never shared for marketing.
• Ready-to-paste answers for the campaign step: use case, campaign description, sample messages with your business name and STOP language, how customers opt in, and the privacy and terms links.

In your first week we email you a private link to your answers (it works for 30 days). If you need it sooner, or the link expired, reply to any Ringvance email and we'll send a new one. Open your opt-in page once and check that your business name, city and phone are right before you submit.

Sample consent language

Carriers also want to see that the people you're texting agreed to receive texts from you. Your hosted opt-in page already shows this wording. If you also collect phone numbers on your own website form, an invoice, or a sign-up sheet, here's a plain-language starting point you can adapt:

Adapt the business name and the specifics to match what you actually send; don't use wording that promises something you don't do.